The PACE Enrollment Services team provides personalized support for you and your learners and is our front-line point-of-contact for student support. They handle registration management through our registration system. They process course revenue transactions, and can create and issue program completion credentials.

Our team has a history of excellent student support, ensuring that the learner has a seamless experience when they have questions or need additional assistance. You can be assured that calls are answered by a real person trained to help our learners succeed, and emails are answered in timely manner.

Below are the enrollment and help desk services we offer. Click here to get started today!

ENROLLMENT AND HELP DESK SERVICES

Registration Management

Our Enrollment Services experts create and manage course registration forms in PACE’s registration system, Ideal-Logic. They provide a variety of form setup options including customized set-ups, waivers and consent forms, automatic emails, and custom course surveys.

Student Support

We provide high-touch, personalized customer service to prospective and current students by answering questions about courses, assisting with student registration and troubleshooting student access issues.

Money Handling

Money handling is an important part of revenue-generating course management. Enrollment Services manages incoming course revenue, credit card transactions and fees, and processes cancellations and refunds.

Completion Credentials

PACE offers many options for program completion credentialing. The Enrollment Services team can create and administer program certificates and digital badges, and can help you attain and renew CEU/PDU approvals with industry governing bodies.

HOW TO GET STARTED

All PACE Projects go through an intake process with program manager review and approval. If you have questions about the initial intake process, please contact our office at PACEProgramManager@oregonstate.edu.

Once a project is approved, a program manager will be assigned to you for the duration of your work with PACE. If you would like to propose a program for our program managers to review, please fill out our intake form here.