Cancellation Policy

Professional and Continuing Education (PACE) reserves the right to cancel, reschedule or combine program events that are below the minimum participant requirement.  Should a cancellation occur, PACE staff will contact the participant about the cancellation or about any alternative program event(s).

 

Refunds for On-site, Online and Third-Party Vendor Courses

Price changes are not retroactive. If the cost of a course is lowered before the course start date, refunds for the difference will be processed for those already registered. If the cost of a course is lowered after a course ends, participants who previously purchased the course will not be entitled to a refund.

Course refunds at Professional and Continuing Education depend on the type of course taken:

Classroom-based courses or programs: To receive a 100 percent refund (minus the non-refundable $60 registration fee, if applicable) you must email the withdrawal request to pace@oregonstate.edu on or prior to fourteen (14) days before the first day of class. All refund requests submitted after that deadline will be denied. Students who enroll in the course or program after that deadline will not receive a refund.

Cohort-based online courses or programs: To receive a 100 percent refund (minus the non-refundable $60 registration fee, if applicable) you must email the withdrawal request to pace@oregonstate.edu on or prior to the day before the first day of class. All refund requests submitted on or after the first day of the course will be denied. Students who enroll into the course or program after that deadline will not receive a refund.

Hybrid courses or programs: To receive a 100 percent refund (minus the non-refundable $60 registration fee, if applicable) you must email the withdrawal request to pace@oregonstate.edu on or prior to seven days before the course begins if the online and onsite portions begin on the same day or within seven days of each other. If the online course begins more than seven days prior to the first day of the onsite portion, then you must submit your request the day before the online portion begins.

Self-paced online courses or programs: No refunds will be granted

Certificate bundle cancellation: To receive a full refund on certificate bundles, you must email the withdrawal request to pace@oregonstate.edu on or prior to the day before the first day of class. Withdrawal requests sent on the first day of the course or after are ineligible for a refund. Any course(s) that have already started will not be refunded and will be treated as individual purchase(s) including the associated registration fee ($60/course), if applicable.

In this case, you will receive a refund in the amount of the difference. [Refund = Total Amount Paid - (Individual cost of all completed or started courses + associated registration fees)].

Ex. Student pays $2,000 for a certificate bundle that includes four courses. The courses cost $560 ($500 + $60 registration fee) each if purchased individually. Student completed Course #1 and decides to withdraw from the certificate program on the first day of the Course #2. Student will receive a refund of $880 for the remaining two courses (Course #3 and Course #4 in program).

$2,000 - ($1,000 for Courses #1 and #2 + $120 in registration fees) = $880

Third-party vendor refund policy:  Professional and Continuing Education (PACE) offers courses provided by third-party vendors. Third-party partners/vendors include, but are not limited to, Ed2Go/Cengage Learning, Condensed Curriculum, International (CCI), and Career Step. For courses taken from any third-party vendors, PACE will adopt the refund policy of the proving partner. Students should ensure they have read and understand the refund policy associated with the course they are taking. Use the links below to view the appropriate refund policy

Exceptions to cancellation policy: May be made for circumstances related to serious illness, travel issues, death in the family, etc. Written documentation must be provided. Determination will be made by PACE whether to award a refund or credit for the next course offering.