- Designed For
- Professionals who want to improve coworker communication and better understand their coworkers’ styles of social interaction.
- February 19 - April 8, 2018
- Online | Instructor-led
(+ $60 registration fee)
- Seven weeks
Plan for 3-8 hours of work per week
- 3.0 Units | 30 Hours
Ask us about Corporate Training.
We can customize this program to fit your organization's specific needs.
Access the NEW social skills webinar and save 10%!
Employees in today's fast-paced business environment are being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is especially important in the modern workplace.
This course focuses on developing your awareness of workplace social skills and adding new interpersonal skills, with the end result of becoming a more competent communicator overall.
In this course, you will learn:
- How to communicate effectively
- Brain-based communication skills
- Emotional intelligence
- Techniques and approaches for dealing with challenging people
- Social defense mechanisms
This course is a part of the Learning to Lead Certificate, which includes:
What You'll Learn
- Effectively communicate across teams, departments, grade/salary levels, and generations to achieve organizational goals
- Define the roles that self-concept, perception, defensive/supportive communication, passive/aggressive communication, non-verbals, active listening, assertiveness, and conflict play in everyday communication
- Analyze and internalize the impact of verbal and nonverbal communication in workplace interaction, and utilize strong, positive, interactive communication skills
- Utilize modern communication style-indicator techniques to enhance workplace relationships, such as SCARF, DiSC, and NeuroLeadership
- Define "emotional intelligence" and identify its uses in the workplace
Daniel Powers, MA, works in the Business and Education Programs Department at UCI Division of Continuing Education, overseeing the catalog of classes and instructors belonging to certificate programs in Human Resources, Business Administration, Business Analysis, Gifted and Talented Education, Innovation & Product Development, and more. Daniel also currently teaches workplace communication courses in the Business Administration program, and Organizational Leadership and Communication (OLC) program. He has worked in higher education for almost 15 years, including several years as a deployed military academic advisor in Iraq, Afghanistan, Kuwait and Kosovo. He holds a Master's degree in English and Writing from Southern New Hampshire University.